Refund Policy

Last Updated: January 1, 2026

365-Day Money-Back Guarantee

At Idrotherapy, we stand behind our products with confidence. We offer an unconditional 365-day money-back guarantee on all purchases. If you're not completely satisfied with your purchase for any reason, you can request a full refund within 365 days of your purchase date.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@idrotherapy.com
2. Include your order number and the email address used for the purchase
3. Briefly explain the reason for your refund request
4. Our team will respond within 24-48 business hours with return instructions if applicable

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement

Return Shipping

For refund requests, you may be asked to return any unused product. Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@idrotherapy.com with photos of the damage. We will provide a full refund or replacement at no additional cost to you.

Order Cancellation

If you wish to cancel your order before it ships, please contact us as soon as possible. Orders that have already shipped cannot be cancelled but can be returned for a refund once received.

Contact Us

If you have questions about our refund policy, please contact us:

Email: support@idrotherapy.com